Issues processing Apple and Google Subscriptions

Incident Report for 1Password

Resolved

This incident has been resolved.
Posted 6 months ago. Nov 07, 2024 - 14:52 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted 6 months ago. Nov 07, 2024 - 14:50 EST

Update

We are continuing to investigate this issue.
Posted 6 months ago. Nov 07, 2024 - 14:26 EST

Update

We are continuing to investigate this issue.
Posted 6 months ago. Nov 07, 2024 - 14:25 EST

Investigating

We are investigating an issue affecting our billing system and impacting our ability to process subscription events from Apple and Google.
Posted 6 months ago. Nov 07, 2024 - 14:25 EST
This incident affected: USA/Global (Billing), Canada (Billing), and Europe (Billing).