Error launching desktop app on nightly version 8.10.46-21 and higher

Incident Report for 1Password

Resolved

This incident has been resolved.

Posted Sep 26, 2024 - 11:04 EDT

There is an issue when upgrading from nightly versions 8.10.46-14 through 8.10.46-20 to 8.10.46-21 and higher, leaving the application unable to open and resulting in a "the database is newer version" error. To resolve, make sure you can access all your 1Password data on another device or on 1Password.com before you follow the steps under "To remove your 1Password data":

Mac: https://support.1password.com/uninstall-1password/#to-remove-your-1password-data-mac
Windows: https://support.1password.com/uninstall-1password/#to-remove-your-1password-data-windows

Please reach out to support@1Password.com if you do not have another trusted device where you are signed in.

Posted Sep 11, 2024 - 16:58 EDT