tag:1password.statuspage.io,2005:/history1Password Status - Incident History2024-03-29T01:23:21-04:001Passwordtag:1password.statuspage.io,2005:Incident/199340832024-02-07T16:57:19-05:002024-02-07T16:57:19-05:00SSL Certificate Expired for www.1password.com<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>16:57</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>16:33</var> EST</small><br><strong>Identified</strong> - We’ve identified an incorrect configuration in the certificate that supports our website. At this time, the url https://www.1password.com will show a certificate error. https://1password.com continues to work as normal. We are working to resolve the configuration issue.</p>tag:1password.statuspage.io,2005:Incident/199138302024-02-05T12:46:19-05:002024-02-06T14:00:59-05:00Incident with 1Password sign-in<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:46</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:42</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:39</var> EST</small><br><strong>Monitoring</strong> - Our engineers have rolled out some changes to mitigate the ongoing issue and sign-ons to 1Password.com. We will continue to monitor the situation and provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:15</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>11:36</var> EST</small><br><strong>Investigating</strong> - We are currently investigating reports of users having issues with trying to login and access the 1Password application. This is currently impacting sign-ins to the 1Password web interface. We will provide more information as it becomes available.</p>tag:1password.statuspage.io,2005:Incident/195603722024-01-03T10:36:45-05:002024-01-03T10:36:45-05:00Sign in with SSO issues<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>10:36</var> EST</small><br><strong>Resolved</strong> - We have confirmed the new release (version 8.10.23) has fixed the issue.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>21:25</var> EST</small><br><strong>Monitoring</strong> - We have released the fix in version 8.10.23, available in the App Store and for download.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>20:17</var> EST</small><br><strong>Update</strong> - We have put together a fix for the issues and are working on releasing an update to our Desktop and iOS Apps.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>16:21</var> EST</small><br><strong>Identified</strong> - We have identified the issue and are testing a fix.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>13:51</var> EST</small><br><strong>Investigating</strong> - We are investigating cases where 1Password may sign users out of the SSO-enabled account entirely if it is locked while the user is prompted to sign back in. Our team is actively investigating and updates will follow accordingly.</p>tag:1password.statuspage.io,2005:Incident/192277382023-12-06T20:41:11-05:002023-12-06T20:41:11-05:00Database Maintenance<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>20:41</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>16:00</var> EST</small><br><strong>Update</strong> - If you use an account password and Secret Key to sign in to your account, 1Password will still be usable during this maintenance window. You can continue to unlock and use the apps even when a connection can’t be made to the server. During the maintenance window, you can still:<br /><br />- View and edit data already on your devices.<br />- Create new items.<br />- Fill usernames and passwords.<br /><br />Any changes you make to items will sync when service is available.<br /><br />If your organization uses SSO to sign in to 1Password, depending on your organization’s settings, you may not be able to sign in during the maintenance window.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>20:00</var> EST</small><br><strong>Update</strong> - On December 6th, between the hours of 8-11pm EST 1Password will be performing routine maintenance to some of our backend database systems. During this maintenance our 1password.com, 1password.eu, 1password.ca, and ent.1password.com services will be intermittently unavailable. We apologize for the inconvenience.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>11:55</var> EST</small><br><strong>Scheduled</strong> - On December 6th, between the hours of 8-11pm EST 1Password will be performing routine maintenance to some of our backend database systems. During this maintenance our 1password.com, 1password.eu, 1password.ca, and ent.1password.com services will be intermittently unavailable. We apologize for the inconvenience.</p>tag:1password.statuspage.io,2005:Incident/191917342023-11-23T08:59:10-05:002023-11-23T08:59:10-05:00MFA login issues<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>08:59</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>16:53</var> EST</small><br><strong>Update</strong> - Our iOS and iPad apps should now be updated in the App Store and available for download. We will continue to monitor for new reports.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>16:34</var> EST</small><br><strong>Monitoring</strong> - We have verified our fixes and have submitted them to Apple for review. We have requested an expedited review from Apple. The release will go out as soon as Apple has reviewed it</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>16:04</var> EST</small><br><strong>Update</strong> - We have put together a fix for the SSO/MFA issues and are working on releasing an update to our iOS and iPad apps</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>15:19</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>15:17</var> EST</small><br><strong>Update</strong> - We have confirmed fixes for several issues with our development team and are proceeding to test with our QA team.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>14:27</var> EST</small><br><strong>Update</strong> - While investigating the issue we discovered certain scenarios that would occur when sending 1Password to the background, causing the sign-in and unlock process to be aborted. We are internally testing fixes to those scenarios at this time. We will provide another update within the next 60 minutes.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>13:29</var> EST</small><br><strong>Update</strong> - We continue to investigate this issue with our technical staff. We will provide another update within the next 60 minutes.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>12:29</var> EST</small><br><strong>Update</strong> - We believe we have identified the source of the ongoing MFA login issues and our engineers are working on testing and implementing a fix. We will provide another update within the next 60 minutes.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>11:51</var> EST</small><br><strong>Update</strong> - We continue to investigate and narrow down the issues some users are experiencing with MFA logins We will continue to provide updates as more information becomes available.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>23:42</var> EST</small><br><strong>Investigating</strong> - We are continuing to investigate the issue and will update accordingly.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>23:09</var> EST</small><br><strong>Identified</strong> - We think we have identified the issue and are testing a fix.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>21:02</var> EST</small><br><strong>Investigating</strong> - We are aware of an issue with MFA logins impacting the ability to log into 1Password on iOS for some users. Our engineers are actively investigating and updates will follow accordingly.</p>tag:1password.statuspage.io,2005:Incident/190764732023-11-10T16:37:13-05:002023-11-10T16:37:13-05:00Billing events processing delay<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>16:37</var> EST</small><br><strong>Resolved</strong> - This incident is resolved.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>10:38</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>21:18</var> EST</small><br><strong>Identified</strong> - The Billing service has returned to a degraded state, currently impacting all billing events. Engineers are working to restore full service. We are prioritizing restoring full billing capabilities to customers subscribed via Apple and directly in the web application via credit card and then will follow up with Google Play Store subscribers.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>17:06</var> EST</small><br><strong>Monitoring</strong> - The issue blocking the processing of events was resolved. We are working through the backlog of billing events. We will continue to monitor and provide further updates.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>14:54</var> EST</small><br><strong>Identified</strong> - We have identified the issue and we are working on deploying a fix.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>13:53</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing a delay in processing all billing events, including adding payment methods, processing invoices and renewals.<br /><br />Our engineers are actively investigating and updates will follow accordingly.</p>tag:1password.statuspage.io,2005:Incident/184371672023-10-10T22:00:59-04:002023-10-10T22:00:59-04:00Database maintenance for 1password.com<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>15:04</var> EDT</small><br><strong>Update</strong> - Date was changed from Monday October 9th to Tuesday October 10th</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>12:15</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing planned maintenance on Tuesday Oct 10th, 8PM-10PM Eastern Time. During this maintenance window our 1Password services in the US region (1password.com) will be unavailable.</p>tag:1password.statuspage.io,2005:Incident/184371522023-10-04T22:00:02-04:002023-10-04T22:00:02-04:00Database maintenance for ent.1password.com<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>12:14</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing planned maintenance on Wednesday Oct 4th, 8PM-10PM Eastern Time. During this maintenance window our 1Password services for Enterprise customers (ent.1password.com) will be unavailable.</p>tag:1password.statuspage.io,2005:Incident/185024072023-09-20T22:00:29-04:002023-09-20T22:00:29-04:00Database maintenance for 1password.ca<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>12:16</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing planned maintenance on Wednesday Sep 20th, 8PM-10PM Eastern Time. During this maintenance window our 1Password services in the Canadian region (1password.ca) will be unavailable.</p>tag:1password.statuspage.io,2005:Incident/184371352023-09-18T22:01:12-04:002023-09-18T22:01:12-04:00Database maintenance for 1password.eu<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>20:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>12:12</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing planned maintenance on Monday Sep 18th, 8PM-10PM Eastern Time. During this maintenance window our 1Password services in the European region (1password.eu) will be unavailable.</p>tag:1password.statuspage.io,2005:Incident/184947702023-09-13T21:14:44-04:002023-09-13T21:14:44-04:00Intermittent errors reported on multiple 1password sites<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>21:14</var> EDT</small><br><strong>Resolved</strong> - We have resolved the issue which was causing users to experience intermittent errors.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>18:27</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reports of intermittent errors with multiple 1Password websites.<br />The issue is currently impacting users who access 1password.com, 1password.ca , 1password.eu and my.1password.com</p>tag:1password.statuspage.io,2005:Incident/184370812023-09-13T19:33:15-04:002023-09-13T19:33:15-04:00Database maintenance for 1password.ca<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>19:33</var> EDT</small><br><strong>Completed</strong> - The planned maintenance for 1Password services in the Canadian region (1password.ca) has been postponed.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>12:08</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing planned maintenance on Wednesday Sep 13th, 8PM-10PM Eastern Time. During this maintenance window our 1Password services in the Canadian region (1password.ca) will be unavailable.</p>tag:1password.statuspage.io,2005:Incident/184144842023-09-06T20:21:11-04:002023-09-06T20:21:11-04:00In-app links not resolving<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>20:21</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>20:02</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>19:44</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>19:17</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where in-app links and redirects may not be resolving properly.</p>tag:1password.statuspage.io,2005:Incident/183390642023-08-31T16:58:34-04:002023-08-31T16:58:34-04:00SSO users cannot complete recovery on existing devices<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:58</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:47</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:16</var> EDT</small><br><strong>Update</strong> - Deployment is in process for affected environments.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>15:22</var> EDT</small><br><strong>Update</strong> - A fix for the issue has been implemented and is presently being deployed.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>15:10</var> EDT</small><br><strong>Update</strong> - Users can work around the issue by clearing the browser cache or using a browser they have not used before to continue recovery.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>15:09</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:1password.statuspage.io,2005:Incident/183368222023-08-31T14:45:13-04:002023-08-31T14:45:13-04:00Billing events processing delay<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:45</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:45</var> EDT</small><br><strong>Update</strong> - Service has been fully restored and all pending billing events have been proceed. This incident is now resolved.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>13:53</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>13:04</var> EDT</small><br><strong>Update</strong> - The Engineering team has a resolution prepared and will begin the rollout to production shortly</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:34</var> EDT</small><br><strong>Update</strong> - The Engineering team is continuing to work on the resolution and a fix is underway.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:02</var> EDT</small><br><strong>Update</strong> - The Engineering team has identified what we believe to be the source of the issue and are working on a remediation.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:02</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>11:52</var> EDT</small><br><strong>Update</strong> - The automated workers that process billing and payment-related events are experiencing significantly degraded service, temporarily delaying all billing-related actions for customers. Investigation into the cause and remediation are underway.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>11:51</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:1password.statuspage.io,2005:Incident/182485142023-08-24T14:04:13-04:002023-08-24T14:04:13-04:00Browser extension unable to unlock<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>14:04</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>13:38</var> EDT</small><br><strong>Update</strong> - A fix has been deployed for this issue. You should now be able to unlock the browser extension.<br /><br />If your extension already appears to be unlocked but you don't see any of your items, please lock the extension and then unlock it again.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>13:35</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>13:05</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>13:04</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:1password.statuspage.io,2005:Incident/175633142023-06-13T17:53:26-04:002023-07-27T12:46:21-04:001password.com experiencing availability issues<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:53</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>17:37</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor the recovery of the 1password.com marketing site. All capabilities, including search, contact, and chat, have recovered.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:52</var> EDT</small><br><strong>Monitoring</strong> - We are continuing to monitor the recovery of the 1password.com marketing site. Search, contact, and chat capabilities appear to be stabilizing.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:11</var> EDT</small><br><strong>Update</strong> - We are monitoring recovery on the 1password.com marketing site. Some components such as search and contact forms have not yet recovered.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:57</var> EDT</small><br><strong>Identified</strong> - We have been notified of an issue at our cloud provider affecting multiple services that is impacting 1password.com availability.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:32</var> EDT</small><br><strong>Investigating</strong> - We have detected reduced availability affecting 1password.com and are currently investigating.</p>tag:1password.statuspage.io,2005:Incident/172804362023-05-31T21:20:55-04:002023-05-31T21:20:56-04:00Database maintenance for 1password.eu and 1password.ca<p><small>May <var data-var='date'>31</var>, <var data-var='time'>21:20</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>20:43</var> EDT</small><br><strong>Verifying</strong> - Verification is complete for 1password.ca and is currently underway for 1password.eu.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>20:36</var> EDT</small><br><strong>Update</strong> - Verification is currently underway for 1password.ca.<br /><br />Maintenance for 1password.eu is in progress.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>20:06</var> EDT</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>Update</strong> - Scheduled maintenance is starting.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>19:02</var> EDT</small><br><strong>Update</strong> - Maintenance will begin as scheduled in 60 minutes.<br /><br />During this maintenance window our 1password.eu and 1password.ca services will be intermittently unavailable.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>12:21</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing planned maintenance on Wednesday May 31st, 8PM-11PM Eastern Time. During this maintenance window our 1password.eu and 1password.ca services will be intermittently unavailable.</p>tag:1password.statuspage.io,2005:Incident/172804462023-05-25T14:03:40-04:002023-05-25T14:15:49-04:00[canceled] Database maintenance for 1password.com and ent.1password.com<p><small>May <var data-var='date'>25</var>, <var data-var='time'>14:03</var> EDT</small><br><strong>Completed</strong> - This scheduled maintenance has been canceled.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>14:01</var> EDT</small><br><strong>Update</strong> - This planned maintenance for 1password.com and ent.1password.com has been canceled, and the maintenance window removed.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>12:23</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing planned maintenance on Thursday June 1st, 8PM-11PM Eastern Time. During this maintenance window our 1password.com and ent.1password.com services will be intermittently unavailable.</p>tag:1password.statuspage.io,2005:Incident/172554992023-05-15T12:37:38-04:002023-07-27T12:46:21-04:001password.eu experiencing availability issues<p><small>May <var data-var='date'>15</var>, <var data-var='time'>12:37</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>12:22</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>12:06</var> EDT</small><br><strong>Monitoring</strong> - We are continuing to monitor the availability of 1password.eu services.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>11:43</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>10:26</var> EDT</small><br><strong>Investigating</strong> - We have detected reduced reliability in 1password.eu services and our team is investigating.</p>tag:1password.statuspage.io,2005:Incident/168237932023-04-27T22:13:10-04:002023-04-27T22:13:11-04:00Database Maintenance<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>22:13</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>21:50</var> EDT</small><br><strong>Verifying</strong> - You may see a message in the 1Password app indicating that an account password or Secret Key has changed. This appears to be an unintended side effect of the maintenance. Please ignore this message – neither your account password nor your Secret Key has been changed. <br /><br />You will be able to sign in as usual once the maintenance is complete.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>11:37</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing planned maintenance on Thursday, April 27th, 8PM-11PM Eastern Time. During this maintenance window our 1password.com service will be intermittently unavailable. We apologize for the inconvenience.</p>tag:1password.statuspage.io,2005:Incident/169646152023-04-25T16:23:38-04:002023-07-27T12:46:21-04:00Delays in billing processing<p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>16:23</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. Customers will no longer experience any delays in billing processing.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>14:20</var> EDT</small><br><strong>Update</strong> - We're seeing recovery in processing of billing actions. Our team continues monitoring overall behavior.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>14:15</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>13:53</var> EDT</small><br><strong>Investigating</strong> - A subset of 1password.com customers could be experiencing delays in having their billing actions processed. All other customers remain unaffected. Our engineers are actively investigating this behavior. Updates will follow accordingly.</p>tag:1password.statuspage.io,2005:Incident/168263612023-04-11T17:03:48-04:002023-07-27T12:46:21-04:00Sign In Issues<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>17:03</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. We apologize for any inconvenience caused.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>16:40</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>16:19</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>16:02</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>15:44</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is in progress.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>15:34</var> EDT</small><br><strong>Update</strong> - Some customers may be experiencing issues when signing into our web application at https://start.1password.com if MFA is enabled for their account. Our team is investigating and will update this page with more information when available.<br /><br />Customers can continue to sign in through the mobile and desktop applications.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>15:19</var> EDT</small><br><strong>Investigating</strong> - The team is investigating an incident affecting sign in. We'll follow-up with more information as it becomes available.</p>tag:1password.statuspage.io,2005:Incident/168125122023-04-10T16:31:32-04:002023-07-27T12:46:21-04:00Issues with Service Accounts (beta)<p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>16:31</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. We apologize for any inconvenience caused.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>16:02</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>15:43</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>15:14</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is currently in progress.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>14:56</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>14:28</var> EDT</small><br><strong>Investigating</strong> - We have detected an issue impacting our beta customers for Service Accounts. We are investigating and will post another update as soon as we learn more.</p>tag:1password.statuspage.io,2005:Incident/167124712023-03-31T19:17:04-04:002023-07-27T12:46:21-04:00Delays in billing processing<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>19:17</var> EDT</small><br><strong>Resolved</strong> - Incident has been resolved. There are no longer any delays in processing any billing flows.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>18:47</var> EDT</small><br><strong>Monitoring</strong> - We're seeing recovery in processing of billing actions. Our team continue monitoring the overall behavior.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>18:33</var> EDT</small><br><strong>Update</strong> - The issue has been identified and a fix is currently being tested.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>18:05</var> EDT</small><br><strong>Update</strong> - The issue has been identified and a fix is currently being tested.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>17:38</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is currently being tested.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>17:09</var> EDT</small><br><strong>Update</strong> - We're seeing recovery in processing of billing actions. Our team continue monitoring the overall behavior.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>16:40</var> EDT</small><br><strong>Monitoring</strong> - We're seeing recovery in processing of billing actions. Our team continue monitoring the overall behavior.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>16:15</var> EDT</small><br><strong>Update</strong> - The issue has been identified and a fix is currently being tested. Updates will follow accordingly.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>15:45</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is currently being tested. Updates will follow accordingly.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>15:17</var> EDT</small><br><strong>Investigating</strong> - A subset of 1password.com customers could be experiencing delays in having their billing actions processed . All other customers remain unaffected. Our engineers are actively investigating this behavior. Updates will follow accordingly.</p>